Privacy Policy

1. Overview

BookingYacht ("Company", "we") is a yacht charter service platform. This privacy policy explains how personal data collected through our website, WhatsApp communication channel, and AI-powered chat assistant is processed, stored, and protected.

By using our services, you agree to the data processing practices described in this policy. Your data is processed in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK) and applicable regulations.

2. Data Controller

BookingYacht is responsible for the processing of your personal data. For our contact information, please visit the "Contact" page on our website.

3. Personal Data Collected

The following personal data may be collected within the scope of our services:

• Identity data: First name, last name
• Contact data: Phone number, email address
• Booking data: Dates, guest count, cabin preferences, budget, special requests
• Chat data: Conversations with our AI assistant via website and WhatsApp
• Technical data: IP address, browser information, session data (cookies)
• Payment data: Payments are processed through third-party providers; credit card information is not stored by us

4. AI-Powered Chat Assistant

We provide an AI-powered chat assistant service through our website and WhatsApp channel. Within this service:

• Your chat content is processed and stored to provide you with better service
• Your messages are analyzed by an AI model to generate appropriate responses
• Chat data is used to improve service quality and manage booking processes
• The AI assistant is not a human; it is an automated response system
• By continuing the conversation, you give explicit consent for your data to be processed in this context

Third-party AI services: Chat responses are generated through third-party AI providers such as OpenRouter/OpenAI. Only chat content necessary for response generation is transmitted to these providers, and your personal data is not stored by them.

5. Purposes of Data Processing

• Providing yacht charter services and managing bookings
• Responding to customer inquiries and facilitating communication
• Providing automated customer support through the AI assistant
• Improving service quality and conducting analysis
• Fulfilling legal obligations

6. Data Retention & Security

• Personal data is retained for the duration required by the processing purpose
• Chat data is stored for a maximum of 12 months from the last interaction
• Booking data is retained for 5 years as required by law
• Your data is protected by encryption (SSL/TLS) and access controls

7. Your Rights

Under KVKK, you have the right to:

• Learn whether your personal data is being processed
• Request information if it has been processed
• Learn the purpose of processing and whether it is used accordingly
• Know the third parties to whom data is transferred
• Request correction of incomplete or inaccurate data
• Request deletion or destruction of data under the conditions of Article 7
• Object to results arising from automated analysis of your data
• Claim compensation for damages resulting from unlawful processing

8. Policy Changes

This privacy policy may be updated from time to time. Significant changes will be announced on our website. You can always find the current version on this page.