General Information

1. What is the duration for which I can rent a boat?

   You can rent a boat for a minimum of 2 hours and up to several days, depending on availability and your preference.

2. What types of boats do you offer for rental?

   We offer a variety of boats including sailboats, motorboats, yachts, and catamarans. Our fleet is designed to meet different needs and preferences.

3. What are the available time slots for renting a boat?

   Boats can be rented from early morning to late evening. Specific time slots depend on the type of boat and availability.

4. How do I go about renting a boat?

   You can rent a boat by visiting our website, selecting your desired boat, and completing the reservation form. Alternatively, you can call our customer service for assistance.

5. What documents are required for boat rental?

   A valid ID, a boating license if you plan to operate the boat yourself, and a signed rental agreement are required.

Reservations and Payment

6. How do I make a reservation?

   Reservations can be made online through our website or by contacting our customer service team via phone or email.

7. How far in advance should I book a boat?

   We recommend booking at least one week in advance during peak season to ensure availability. Off-season bookings can be made with shorter notice.

8. What are the accepted payment methods?

   We accept credit cards, debit cards, and bank transfers. Cash payments can be made at our office.

9. What are the deposit requirements?

   A security deposit is required and the amount varies depending on the type of boat. The deposit is refundable upon the safe return of the boat.

10. What is your cancellation and refund policy?

    Cancellations made more than 48 hours in advance receive a full refund. Cancellations made within 48 hours are subject to a 50% cancellation fee.

Insurance and Safety

11. What does the insurance coverage for the boats include?

    Our boats are fully insured. The insurance covers damages to the boat, third-party liability, and personal accidents. Details are provided in the rental agreement.

12. How many people can be on the boat?

    The maximum capacity varies by boat type. It ranges from 4 to 12 people. Please check the specifications of each boat for exact numbers.

13. What safety equipment and measures are provided?

    All boats are equipped with life jackets, first aid kits, fire extinguishers, and emergency flares. A safety briefing is provided before departure.

14. What assistance do you provide for inexperienced captains?

    We offer the option to hire a professional captain. Additionally, we provide a thorough orientation on boat operation and safety measures.

15. What measures are in place for emergency situations?

    Each boat is equipped with a VHF radio for emergency communication. Our team monitors weather conditions and is available for assistance 24/7.

Additional Services and Equipment

16. What equipment is available on the boats?

    Boats come equipped with GPS, sound systems, fishing gear, snorkeling equipment, and more. Specific equipment depends on the boat type.

17. Do you offer food and beverage services on the boats?

    Yes, we offer catering services with various menu options. You can pre-order when making your reservation.

18. Do you provide boats with captains?

    Yes, we offer boats with professional captains. This option is perfect for those who want to relax and enjoy the ride without worrying about navigation.

19. What extra services do you offer? (e.g., diving, fishing, guided tours)

    We offer additional services such as diving excursions, fishing trips, guided tours, and water sports equipment rental.

20. What should I bring with me when renting a boat?

    We recommend bringing sunscreen, sunglasses, a hat, swimwear, towels, and any personal items you may need. Don’t forget your ID and boating license if applicable.

Others

21. What happens if the weather conditions are unfavorable?

    Safety is our top priority. If the weather conditions are unsafe, we will reschedule your rental or provide a full refund.

22. Where are the pick-up and drop-off locations for the boats?

    Boats can be picked up and dropped off at our main marina located at [Marina Address]. Specific arrangements can be made for other locations.

23. Do you allow pets on the boats?

    Yes, we allow pets on certain boats. Please inform us in advance if you plan to bring a pet so we can make appropriate arrangements.

24. Are your boats accessible for people with disabilities?

    We have a selection of boats that are accessible for people with disabilities. Please contact us to discuss your specific needs.

25. How can I contact customer service?

    You can reach our customer service team by phone at [Phone Number], via email at [Email Address], or through the contact form on our website.